SUPPORT DESK

VPNBJ Customer Support & Tickets

Subscription, payment, refund, client, connection, and international route issues are all handled through the user dashboard. Tickets retain your issue description and follow-up replies, making troubleshooting easier without repeatedly reconstructing the context.

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CONTACT CHANNELS

Contact Channels and Use Cases

Use the user dashboard ticket system whenever possible. Only use email or Telegram after a valid address is published on this page, and avoid sending account or order details through unverifiable channels.

Currently available

User Dashboard Tickets

For monthly subscriptions and data packages, Alipay / WeChat / USDT payment records, client downloads, subscription imports, connection issues, international route selection, and refund questions. Log in to submit an issue and view its status and follow-up replies on the same page.

Response time: Tickets are handled according to the submission queue and issue complexity. Check the status and reply history in the user dashboard for the actual progress.

Open the Ticket Dashboard

Channel Status

Email

No support email address is currently published. For account, order, or subscription issues, use a user dashboard ticket instead of sending information to an address not published on this page.

Response time: This channel is currently unavailable, so no response time is provided.

Channel Status

No Telegram contact details are currently published. Accounts not listed on this page are not VPNBJ support channels; please move questions and follow-ups to a user dashboard ticket.

Response time: This channel is currently unavailable, so no response time is provided.

BEFORE SUBMITTING

Before Submitting a Ticket

Complete information helps identify whether an issue involves your account, client, subscription, or route. Keep the necessary context, but do not paste passwords or a complete subscription URL.

It helps to include

Your account username and whether the issue concerns a monthly subscription or a data package.
Platform in use: Windows / macOS / iOS / Android / Linux.
The selected region, route type, and target service when the issue occurred.
The error message shown by the client and the steps you have already tried.
Payment method used: Alipay / WeChat / USDT, along with order details that can be verified in the user dashboard.

SUPPORT SCOPE

Issue Categories and Resolution Paths

Subscription or data is not displayed as expected

Include the plan type, order status, and what is currently shown in the user dashboard. Monthly subscription data resets each month on the activation date; when upgrading mid-cycle, the price difference is prorated based on the remaining days. Data packages remain available until used and never expire.

The client cannot import or connect

Provide the operating system, the message shown by the client, and the import steps. The client and subscription are obtained from the user dashboard. Windows / macOS / iOS / Android / Linux are supported; static installers and subscription URLs are not provided.

You need help choosing an international route

State the target service's region and your specific use case. VPNBJ provides 100+ countries / 230+ routes; a ticket can help prioritize options based on region, route type, and access scenario.

How to request a refund

Submit the relevant order details through a user dashboard ticket. VPNBJ offers a 7-day no-questions-asked refund; progress is tracked through the ticket status and reply history.

Do I need to ask separately about connecting multiple devices at once?

This service allows unlimited devices to be online at the same time. If connection results differ between devices, list the platform, selected route, and client message for each device in the same ticket to make comparison and troubleshooting easier.